Dell XPS M1330 Laptop ndc 4664 - T8100,3GB,320GB,DVDRW,nVidia 8400M,Biometric,13.3" LED
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By : Dell
Technical Details
- Dell xps m1330 3gig ram 320hd DVDRW 13.3 SCREEN IN BLACK
Customer Reviews
Basically the machine is okay, but beware 1) build quality is not good, and 2) technical support is chaotic at best.
I originally bought the machine 2 years ago. Within a week the machine had locked completely - malfunction of the finger print reader. Dell's own advice was that I should avoid this function as it was not particularly stable. After some argument Dell agreed to replace the product. This is the laptop I know use, regularly but not frequently. The replacement laptop had problems from the start, but given the effort to get the replacement, and as the problems were relatively minor - Bluetooth not working, unable to use wireless n standard, noisy DVD player - I persevered, until recently.
Recently it has had a recurring disc error, where files would not write to a partition. So as I had bought a 4 year warranty, I thought I'd try it out.
After 4 hours on the phone - yes 4 hours - but as Dell did phone me back it was not all at my cost - they decided that it did need engineer. One was booked and duly arrived. The engineer was able to fix the Bluetooth and DVD drive, all very good. The engineer even took the trouble to phone Dell technical support to tell them that the wireless card was not connected to antennae properly so needed a new part and another visit by an engineer. He told me that they would be in touch: Excellent.
However, nothing happened. After a week I phoned Dell technical support. They had a record of the engineer's call, but admitted that the support advisor had not actioned it. So a vist was arranged. Unfortunately, other commitments arose and I needed to change the date of the appointment, after emails and phone calls, I was assured the date was changed. On the day of the original appointment, I received a call that an engineer had visited the premises and the computer was not avialable. I phoned the engineers service, and they said that they had no record of a change of date from Dell. I phone Dell they said the appointment had been changed.
On the rearranged date an engineer arrived, with the right part but he had been given the wrong information. As he could not fix problem, he arranged with Dell support for the machine to be collected. After problems with the courier arriving after work hours (18.15), the machine was collected and duly returned. But the wireless had not been fixed, and now the Bluetooth was no longer working.
The problem does seem to be the communication with Dell technical support. I would suggest any one thinking of buying Dell test their support first.
I have had this laptop since 2008, almost 3 years now, and I've never had a problem with it. I travel 4-5 times a year and it's always with me. I do have Dell desktop computer as well, but I use my XPS daily. Back in 2008 it was a very fast machine compared to others in the market; in 2011 it still is fast, enough not make me desire purchasing a new laptop. My only 'hitch' - if it can be called that - occurred last year when the machine slowed down. I suspect it must have been some spyware because after downloading and using anti-spyware software for 2 months (and still do), it went back to its original speed.
I really like this laptop. I like the quality of the material and the sleek design. I've never had any problems with the fingerprint reader in all this time and I use it regularly. I did not buy this machine in the UK and since I did not have the occasion to contact Dell about it, I wouldn't know about their customer service.
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